Mobility, Automation, and Open APIs are Essential for the PMS of the Future

Although the COVID-19 lockdowns are finally subsiding, hotels find themselves caught in the horns of a dilemma: On the one hand, hotels face increasing pressure to greatly enhance their hygiene and social distancing policies. On the other hand, hotels themselves are reopening with reduced resources, and considerably smaller staff sizes. And they must do all of this while still maintaining exceptional standards of personalized service.

Nicole Dehler, Vice President of Product Management at StayNTouch discusses the challenges ahead and shares potential solutions.