Visioning The Post-COVID-19 Era in Guest-Facing Technology

Markus Boberg, Global President Hospitality at ASSA ABLOY Global Solutions shares his view on how the market for guest-facing technology is changing in the Post-COVID-19 Era.

In order to meet the new normal market demands, it is important to first understand how guest expectations are changing post-COVID-19. Previously, guests were more concentrated on fast and hassle-free experiences such as when checking-in. Attention has since shifted to how each guest can protect themselves from germs while being in an environment where many surfaces are shared and close contact with others can represent a health risk.