Zaplox Unlocked

Read the latest blog posts from Zaplox.

The Mobile Guest Journey is taking the hotel industry by storm

The modern guest has high expectations for your hotel — expectations that, if not met, will likely lead them to a competitor who has evolved their offering to meet those demands. Perhaps the most integral aspect of the guest journey currently taking the hotel industry by storm is the mobile guest journey.

Skipping the Front Desk

Zaplox offers 10 stats that prove the mobile guest journey unlocks guest satisfaction under the headline "Skipping the front desk".

Hoteliers - Make the Most of Your 2019 Tech Budget

Autumn isn’t the only season that is taking shape right now — for hoteliers, budget planning season is fast approaching. Budget management is always top of mind for hoteliers, but no time more than now, as CFO’s and Controllers work to predict expenses and allocate spend for the upcoming year. The question on everyone’s mind becomes — where will 2019 investments go?

What Can Hoteliers Learn from Other Industries When It Comes to The Mobile Guest Journey

The demand for a seamless, hassle-free mobile customer journey isn’t unique to the hospitality industry — rather, it’s transforming countless industries around the world. Mobile is quickly becoming the experience modern consumers prefer. Utilizing mobile-optimized websites, apps, on-demand services and push-notifications allows brands to create unique communication streams, and better personalize their offerings. So how can hoteliers best empower the mobile guest journey? Let’s look to other industries to find out.

FACT: The Mobile Guest Journey Matters

As the guest journey continues to evolve in terms of touchpoints and expectations, hoteliers are expected to adapt and curate a unique and continuously guest-centric experience. While the defining factors of an ideal guest experience may vary based on whom you ask, there are a few indisputable realizations, one of which is this: Hotels must offer a frictionless guest experience, and much of that experience is rooted in mobile.

A View of Zaplox Mobile Guest Journey

Ready to launch your Mobile Guest Journey? In this video, you´ll get a quick glance of how the Zaplox solutions help your guests to book their stay, find the reservation, check in, open the room with a mobile key,  view in-time promotions and check out and pay their stay - all in their smartphone.

Optimizing the Guest Experience at Every Touchpoint

For most people, travel, whether in the form of a vacation, business or a mix of business and pleasure, is an opportunity to escape from ordinary. Today’s demanding guest doesn’t just expect easy check-in, clean rooms, and a picturesque property. To improve guest satisfaction, you need to make sure each touchpoint leads to a great visit, and that the journey as a whole delivers on guests’ expectations.

In the Hotel Room of the Future, Technology Will Simplify Things

 Within the hospitality industry, we see hotels investing in new technology to meet emerging guest expectations and define what the hotel room of the future looks like. When it comes to the ongoing mobile-centric movement, most hotel services will be accessible right from the palm of guests’ hands as hoteliers seek to simplify the travel experience at every turn. This means that many traditional and manual functions will soon be available at the touch of a screen, delivering constant connection and personalized convenience to each and every guest. Simplifying (and Perfecting) The Basics...

Putting Your Hotel at the Forefront of Innovation

How does a hotel stay at the forefront of the movement? How can a hotelier capitalize on this evolution to maximize their offerings and subsequent revenue model? More than anything, how can you continuously put your hotel at the forefront of innovation with ideas that can make you stand out from the competition and keep guests coming back? Here are 4 answers to guide you in your work; Think Outside the Box, Offer Memorable Experiences, Leverage Social Media and Mobile Everything.