Not only does the Zaplox app streamline the process, but it also enables the hotel to connect with guests before and after their stay. For instance, Hotel Lundia can now use the app to communicate pre-arrival information and personalized offers, including room upgrades and dinner packages. Guests are also able to book their next stay directly in the app.
“With less personnel required at the front desk we have been able to relocate staff members to focus on customer service instead of spending time on transactions and administrative tasks,” continues Maria. “Via the app, we can interact with our guests and communicate relevant information and offerings at all stages of their journey. This has tremendous impact on the guest experience and our ability to retain them as future customers. The personalized offers also gives us a great opportunity to drive incremental revenue.”
Furthermore, Zaplox reduces the cost and frustration of plastic cards that don’t work or get lost. The mobile key offers an extra layer of protection since most phones are protected by a phone lock.
The Zaplox app has been fully customized with the hotel’s logo, images, and other branding.