XV Beacon Hotel | Boston, USA

Zaplox Mobile Guest Journey Enables Guests to Use Their Phone to Unlock the Hotel Room and Order Room Service

The Hotel

Prominently placed and conveniently located, the 63-room XV Beacon Hotel is situated in a turn-of-the-20th-century Beaux-Arts building on Boston’s historic Beacon Hill. Each of the hotel’s rooms is individually designed. Guests enjoy four-poster queen bed classic rooms or queen and king-size bed studio rooms, whirlpool baths, heated towels, in-room fireplaces, complimentary high-speed Internet access, 400-thread-count linen sheets, complimentary Lexus sedan service, and museum-quality artwork throughout. Mooo.… restaurant and its subterranean Wine Cellar are not to be missed. The latter holds an immense collection of 750 selections and 4,000 bottles of fine and rare wine dating from the 1700s to the present day.

The Solution

The historic XV Beacon Hotel in the Beacon Hill neighborhood in Boston has introduced a mobile guest app with mobile keys and the ability to communicate with the hotel staff, based on Zaplox’s mobile guest journey. After guests are checked in at the hotel, they can use their mobile phone to unlock the hotel room door, consequently removing the need to handle plastic key cards. The app’s chat feature makes it easy for guests to communicate with the hotel staff, make dinner reservations and order room service, providing access to high-class service with the option to stay in their room and reduce face-to-face contact with hotel staff and other guests. In addition, the guest app also has information about the hotel amenities and things to do in the area.

The guest app has been integrated with the hotel’s lock system from SALTO Systems and the ALICE operations platform for staff management and guest communication.

“XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in light of COVID-19 we found it important to introduce a way we can serve our guests with limited face-to-face contact,” says Kara Smith, Director Sales & Marketing at XV Beacon Hotel. “Our new app allows guests to choose the level of interaction they want while still enjoying our award-winning cuisine, luxurious amenities, and high-quality personal service.”