The historic XV Beacon Hotel in the Beacon Hill neighborhood in Boston has introduced a mobile guest app with mobile keys and the ability to communicate with the hotel staff, based on Zaplox’s mobile guest journey. After guests are checked in at the hotel, they can use their mobile phone to unlock the hotel room door, consequently removing the need to handle plastic key cards. The app’s chat feature makes it easy for guests to communicate with the hotel staff, make dinner reservations and order room service, providing access to high-class service with the option to stay in their room and reduce face-to-face contact with hotel staff and other guests. In addition, the guest app also has information about the hotel amenities and things to do in the area.
The guest app has been integrated with the hotel’s lock system from SALTO Systems and the ALICE operations platform for staff management and guest communication.